Intensive Case Management is a service which provides individualized support and opportunities to learn and practice essential life skills needed for independent living, while improving accessibility to services for the clients and reducing the incidence of hospital re-admission.
 
It may include:
 
One to one support and counseling
Life skills teaching, such as budgeting, cooking, cleaning, personal hygiene, groceries, interpersonal relationships, stress management, problem solving, and crisis management
Linkage with desired/needed services and resources available
Maintenance of family support
Client advocacy to ensure the protection of rights and to facilitate rehabilitation
Monitoring service delivery to ensure the appropriateness and effectiveness of the service that will ultimately lead to relative independence and community integration
Discharge planning
 
Community Treatment Orders
 
CMHA staff provide Intensive Case Management service to psychiatric patients who are living in the community under a Community Treatment Order (CTO) which has been negotiated by the patient and his/her physician.