logo-ChamplainEast EN




Use of Assistive Devices

 

Inventory of Assistive Devices

  

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services. We will ensure that our staff is trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services. 

We will also ensure that staff knows how to use the following assistive devices available on our premises for customers: automatic door openers, ramps, handrails.

  1. Permit use of personal assistive devices consistent with principles

    We will use reasonable efforts to ensure clients, consumers and visitors with disabilities who use assistive devices are treated with dignity, independence, integration of services and equality of opportunity allowing clients, consumers and people with disabilities who use our services or visit our premises to use their personal assistive devices

  2. Provide information about available assistive devices

    We will inform our clients, consumers and visitors with disabilities about the personal assistive devices available for their use on our premises.  We will do this by keeping an updated inventory of assistive devices available for use by clients, consumers and visitors and making that information available to them in accessible formats and locations striving to expand our inventory of assistive devices when making budgeting and purchasing decisions. 

Alternative Ways – Means ways of helping clients, consumers or visitors with disabilities access our premises or services when they are unable to use their own assistive devices.  Alternative ways must consider the principles defined in this procedure.

Examples of alternative ways are: 

    • a staff person providing assistance when a personal assistive device cannot be used
    • a staff person helping clients use accessibility software installed on our computers when their software is not compatible with ours
    • writing information clearly and simply if electrical equipment causes static in a person’s hearing aid
    • asking how best to assist the person

Assistive Device – May be devices that people bring with them, such as white canes, walkers, vision aids such as monocular, binocular or magnifiers, or oxygen tanks.  Assistive devices that an organization might provide include: assistive software for people with visual, hearing or mobility impairments, wheelchairs or Bell Relay Service or assistance from a staff person.

Disability – As described in the Accessibility for Ontarians with Disabilities Act, 2005.

This procedure does not cover devices that are used by people without disabilities or devices that are not related to disability.  This procedure does not supersede health and safety laws or regulations.

This procedure is based on the following document:
Ontario Regulation 429/07: Accessibility Standards for Customer Service

 

 

Accessible Services - Inventory of Assistive Devices 

As of September 1, 2011, CMHA-Champlain East has the following Assistive Devices at these Branch locations:

In Cornwall

Main Branch Office with Reception and private meeting rooms

Reception Hours:  Monday to Friday, 8:30am-4:30pm

Address: 329 Pitt Street, Cornwall, Ontario

Telephone Numbers: 
Main:  613-938-5845 
Toll free:  1-800-493-8271
Fax: 613-936-2323
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Assistive devices:  Automatic door openers, wheelchair accessible entrance, handrails in washroom.

Potential difficulties:

    • Reception is accessed from Pitt Street, with metered parking available on Pitt Street.  
    • Hallway to reception is approximately 110 feet long.  
    • Reception area can, at times be busy and noisy.  
    • Please call our reception staff to discuss your accessibility requirements and alternative ways of accessing our services.

Back to Top

 

 

Starbright Peer Resource Centre:

Hours of Operation:   Monday, Wednesday and Friday 9:00am-6:00pm
Tuesday and Thursday 9:00am-6:00pm, Saturday 9:00am-4:00pm

Address:  343 Pitt Street, Cornwall, Ontario
Telephone Number: 613-938-5408 Fax: 613-936-2323 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Assistive devices:  Automatic door openers, wheelchair accessible entrance, and handrails in washroom.

Potential difficulties: 

    • The Centre is accessed from the parking lot to the east and south with free parking available.  
    • The Centre can, at times be busy and noisy.  
    • Please call the Centre to discuss your accessibility requirements.

Back to Top

 

In Hawkesbury:

Satellite Office with Reception and private meeting rooms

Reception Hours:  Monday to Friday, 8:30am-4:30pm (closed 12:00 to 1:00pm for lunch)

Address: 444 McGill Street, Hawkesbury, Ontario
Telephone Numbers:  Main:  613-938-0435  Toll free:  1-800-493-8271 Fax: 613-936-2323 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Assistive devices: Automatic door openers, wheelchair accessible entrance, handrails in washroom.

Potential difficulties:

    • Reception is accessed from the parking lot behind the building with free parking available. 
    • Reception window is to the right upon entry to the building with reception area straight ahead. 
    • Reception area can, at times be busy and noisy.  
    • Please call our reception staff to discuss your accessibility requirements and alternative ways of accessing our services.

Back to Top

 

Oasis Peer Resource Centre:

Hours of Operation:  Monday to Friday  9:30am-4:00pm

Address:  21 Nelson Street, Hawkesbury, Ontario Telephone Number: 613-933-5849   Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Assistive devices: Handrails in washroom.

Potential difficulties: 

    • The Centre is accessed from the parking lot to the south with free parking available.
    • There is no automatic door or ramp so some assistance would be required to access with a wheelchair.
    • The Centre can, at times be busy and noisy.
    • Please call the Centre to discuss your accessibility requirements.

Back to Top

 

In Casselman:

Satellite Office with private meeting room

Office Hours: Monday to Friday, 8:30am-4:30pm by appointment only.

Address: 663 Principale, Casselman, Ontario

Telephone Number:  1-800-493-8271  or 613-764-0654  Fax: 613-936-2323  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Assistive devices:  •Handrails in washroom.

Potential difficulties:

    • Office is accessed from the parking lot in front of the building with free parking available.
    • There is no automatic door but a portable ramp is available to improve access. 
    • Please call our reception staff to discuss your accessibility requirements and alternative ways of accessing our services.

Back to Top

 

 

Horizon Peer Resource Centre:

Hours of Operation:  Wednesdays & Thursdays – 9:30am to 3:00pm                               

Address:  721 Principale, Casselman, Ontario

Telephone Number: 613-764-2055 Fax: 613-936-2323 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Assistive devices:  Ramp, handrails in washroom.

Potential difficulties: 

    • The Centre is accessed from the street with limited free parking available. 
    • Additional free parking is available in the parking lot across the street.
    • There is no automatic door but a wheelchair accessible ramp is available. 
    • The Centre can, at times be busy and noisy. 
    • There are handrails in one washroom but it its small and may be difficult to maneuver.  •Please call the Centre to discuss your accessibility requirements.

Back to Top

 

 

 

In Alexandria:

Satellite Office with private meeting room

Office Hours: Monday to Friday, 8:30am-4:30pm by appointment only.

Address: 55 Main Street, Alexandria, Ontario

Telephone Number:  1-800-493-8271  or 613-525-4077  Fax: 613-936-2323 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Assistive devices:  •Handrails in washroom.

Potential difficulties:

    • Office is accessed from the parking south of the office with free parking available.
    • There is no ramp or automatic door available but the office may be accessed with assistance.
    • Please call our reception staff to discuss your accessibility requirements and alternative ways of accessing our services.

Back to Top

In Rockland:

Satellite Office with private meeting room

Office Hours: Monday to Friday, 8:30am-4:30pm by appointment only.

Address: 2475 Laurier Street, Rockland, Ontario

Telephone Number:  1-800-493-8271  or  613-446-0537 Fax: 613-936-2323 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Assistive devices:  •Handrails in washroom (to be installed).

Potential difficulties:

    • Office is accessed from the parking lot in front of the building with limited free parking available.
    • There is no automatic door but the building may be accessed with some assistance.
    • Once inside there is an elevator which can be used to access basement office. 
    • Please call our reception staff to discuss your accessibility requirements and alternative ways of accessing our services.

Back to Top

In Morrisburg:

Satellite Office with private meeting room

Office Hours: Monday to Friday, 8:30am-4:30pm by appointment only.

Address: 103 Main Street, Morrisburg, Ontario

Telephone Number:  1-800-493-8271  or 613-543-2442   Fax: 613-936-2323 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Assistive devices:  •None

Potential difficulties:

    • Office is accessed via north-south promenade from the parking lot north of mall with free parking available.
    • There is no automatic door or ramp but the office may be accessed with assistance.
    • Meeting room is small and there is no handicap access washroom available.
    • Please call our reception staff to discuss your accessibility requirements and alternative ways of accessing our services.

Back to Top