The Canadian Mental Health Association - Champlain East is a community-based agency dedicated to providing community support services to persons living with a mental illness and concurrent disorders.  Our Branch has been designated under the French Language Services Act since 1991 and as such, is committed to providing services in both official languages (French and English).

All applicants must be fully vaccinated against COVID-19 in order to be considered for a position with CMHA Champlain East, unless they have an exemption on a medical ground. Upon hiring, proof of vaccination or exemption will be required. 

Team Supervisor

PURPOSE OF THE POSITION:          Responsible for the day-to-day programming of the Community Support Services        

ACCOUNTABILITY:                          Clinical Program Director

QUALIFICATIONS:

Requirements

• University degree in one of the Social Sciences combined with three years of direct service experience in human services, or an equivalent combination of education and experience
• Registration as a regulated health professional appropriate to discipline
• Minimum one year of supervision or leadership experience in a clinical or community setting
• Knowledge and understanding of the mental health and addictions sector
• Familiarity with Recovery Philosophy and awareness of needs of diverse communities is an asset
• Knowledge of the social services and/or health field, including local resources

Language

• Proficiency in both official languages is a requirement as per the Branch’s French Language Designation Plan

Skills, Knowledge and Abilities

• Well organized and able to work independently and as part of a team
• Ability to organize time and prioritize tasks to achieve objectives, demonstrating organization, planning & coordination skills
• Ability to deal tactfully with individuals of diverse cultural and social backgrounds
• Proficiency in Microsoft Office programs, such as Outlook, Word, Excel and PowerPoint
• Proficiency in database software for client management
• Proficiency in virtual platforms, such as MS Teams
• Demonstrates initiative when appropriate and is willing to learn new skills
• Engage in reasonable self-care strategies that incorporate balancing work/life responsibilities
• Excellent problem-solving and decision-making skills

RESPONSIBILITIES OF THE POSITION:

Program

• Oversee the day-to-day programming activities of the Community Support Services (Intensive Case Management, Resource Centers)
• Act as the program contact person with other agencies in the community
• Responsible for adherence to the program budgets and making budget recommendations to the Clinical Program Manager
• Participate in client case conferences, when required
• Conduct regular audits to ensure client records are properly maintained in the database
• Coordinate and participate in team/staff meetings
• Participate in internal/external committees as required

Community Relations and Advocacy

• Positively represent the agency in inter-agency initiatives through committees and informal networking with community partners

Administrative Responsibilities

• Review and approve direct reports’ schedules, time-off requests, timesheets and expenses
• Ensure proper program coverage
• Provide timely and informative reports as directed and requested by the Clinical Program Manager
• Enter and collect data relevant to program evaluation

Supervision of Direct Reports

• Supervise and evaluate program staff of the Community Support Services
• As a resource, facilitate change management and consults for increased organizational effectiveness
• In conjunction with Human Resources, make recommendations and reports to the Clinical Program Manager relative to matters of hiring, non-disciplinary corrective actions and disciplinary actions with direct reports

SALARY RANGE         $ 72,000 - $ 81,000