Welcome to CMHA Champlain East

We’re so glad you’re here!

Congratulations on starting your journey to better mental health and recovery from mental illness and addiction. You have taken an important first step in reaching out for help and we are here to support you.

This page will provide you with some of the essential information you will need as a client of Canadian Mental Health Association, Champlain East (CMHA-CE). If you have any questions, please do not hesitate to reach out to your Intensive Case Manager or any staff members in our various programs. You can also call our Central Information & Referral line at 1 800-493-8271. Please leave a detailed message and we will reach out to you.

We look forward to connecting and working with you!

Client Responsibilities
and Principles of Care

Learn about your rights and responsibilities as a client,
as well as our principles of care.

READ THEM HERE

Your Mental Health Recovery Plan

Learn about OCAN and how we can
help you develop your recovery plan
and identify your needs.

READ THEM HERE

Client Safety

Learn about our practices and protocols
we have in place to keep you safe,
both at home and at CMHA.

READ THEM HERE

Personal Health Information
Protection Act (PHIPA)

Learn how we keep your
health information
confidential and secure.

READ THEM HERE

Resource Center Calendars

Learn about OCAN and how we can
help you develop your recovery plan
and identify your needs.

READ THEM HERE

Client Feedback Form

Client Complaint Form

ACCESS IT HERE

Mental Health Resources

Check out the list of mental health,
addiction and housing services resources.

READ THEM HERE

Client Groups & Workshops

Check out the list of Client Groups & Workshops

READ THEM HERE

Client Responsibilities and Principals of Care

This page outlines your rights and responsibilities as a client, as well as our Principles of Care.

Developed in partnership with our Client/Family Advisors, the Client Rights and Responsibilities help to outline our expectations for you in order to get the most out of your client experience and recovery journey.

Rights

Responsibilities

Respect
Safety
Equal opportunity
Receive service that is based on the
Recovery and Harm Reduction Model
Be informed
Speak and be heard without judgement
Receive service in a language of your choice
Report complaints or concerns
Quality services
Privacy and the expectation of confidentiality
Access your health record information
Provide feedback

Provide feedback to help improve services
Tell us if it is unsafe for you to visit us
or us to visit you
Treat workers with respect and courtesy
Take responsibility for the decisions you make
Tell us if you need to cancel or reschedule appointment whenever you can
Provide information to us about changes in your life as needed
Be an active participant in your recovery process
Ask questions if you don’t understand something

Principles of Care

Developed in partnership with our Client/Family Advisors, the Client Rights and Responsibilities help to outline our expectations
for you in order to get the most out of your client experience and recovery journey.

		Recovering Recovery is the ultimate goal. Interventions must facilitate that process. We help people to re-establish normal roles and get back into community life. We encourage and support people to get involved in normal community activities, such as school and work, throughout the rehabilitation process. We work to make our services coordinated, accessible, and available as long as needed.
		Strengthening We help people to develop personal support networks. We help to enhance quality of life. We build on the strengths of each person. The involvement and partnership of both the person receiving services and their family members is pursued when possible.
		Supporting We believe that all people have the capacity to learn and grow. People who get services from us have the right to direct their own affairs. That includes matters related to their mental illness. We constantly strive to improve the services we provide.
		Including We treat all people with respect and dignity. We are always working to get rid of labeling and discrimination of all kinds. We have a special focus on fighting discrimination based on a disability such as mental illness. A person’s culture and background play an important role in recovery. They can be a source of strength and enrichment for both the person and the services we offer. We design our services to address the unique needs of each person, their culture, and their values.

Your Mental Health Recovery Plan

As part of service delivery at CMHA, you will be creating your mental health recovery plan through a standardized assessment tool called the Ontario Common Assessment of Need (OCAN). This tool is used by community mental health services to identify your needs. Download it here.

Steps to the OCAN

Getting to Know You

This is an opportunity to identify your needs using the Ontario Common Assessment of Need (OCAN).

Planning Together

Let’s create a plan together during our visits.
This plan is led by you and directs the work that we will do together.

Reviewing Progress

Let’s review your progress in your recovery.
We will review your assessment together at least every six months or as often as you would like.

You can start thinking about your Recovery goals today. What does Recovery look like for you?

Client Safety

Here at the Canadian Mental Health Association, Champlain East, we are committed to your safety. Check out some of our protocols and safety tips below.

Keeping Healthy Guidelines

A safe and healthy workplace is a priority for CMHA.
One of the ways we do this is by controlling the spread of germs.
Everyone who spends time at our sites can help by following the guidelines below.


Wash Your Hands Often Soap and water is the best way. If you cannot always do that, use hand sanitizer. We keep hand sanitizer in all reception areas.	Wash Your Hands Before and After: •Handling food or medication •Coughing or sneezing •Using the washroom	If you cough or sneeze, use a tissue or the inside of your sleeved arm.	If you have a fever or a serious cough, rebook your appointment/visit Or, you may be able to have your meeting/activity virtually.

PHIPA

Your Privacy (PHIPA)

The Personal Health Information Protection Act, 2004 is a provincial law that governs the collection, use and disclosure of personal health information within the health sector. The object is to keep personal health information confidential and secure, while allowing for the effective delivery of health care.

Under this legislation, persons and organizations that provide health care are collectively known as health information “custodians.”